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Cystic Fibrosis Trust

Helpline Officer (part-time)

Part-time (17.5 or 21 hours)

Two vacancies

Circa £12,500- £15,000 per annum plus benefits (£25,000 per annum pro rata)

Based in Aldgate, Central London or home-based

About this role

Cystic fibrosis is a chronic, life-shortening condition for which there is currently no cure. Those with the condition face a daily battle to stay well, which includes an intensive daily burden of treatment from diagnosis and throughout their lives. The condition affects everyone differently and can limit life in a number of ways.

The post-holder will provide a professional, personal and comprehensive information and support service to the CF community (comprising people with cystic fibrosis, their parents, carers, wider family and friends and clinicians) via the Cystic Fibrosis Trust’s helpline.

Our helpline is open Monday–Friday and takes over 3,500 enquiries a year. The helpline is often the first point of contact when someone gets in touch with the Cystic Fibrosis Trust, and is the gateway to our information and support services. Through these services, we aim to empower people with cystic fibrosis to live a life unlimited by the condition.

You will be the key point of contact on the helpline, answering queries, seeking out information, ensuring our community can access our peer to peer support, financial support and welfare advice, as well as signposting to other sources of information and support and providing a knowledgeable, friendly and empathetic listening ear. Working as part of a small and supportive team, you will bring exemplary interpersonal and communication skills, and the ability to listen carefully to an enquirer and work with them to identify how we can best support them. You’ll follow the enquiry through to its conclusion, often researching in detail and consulting with colleagues across the organisation, and then providing the information in an accessible format. You’ll ensure that everyone contacting our helpline receives effective information and support in a timely manner, and that our service is understanding, professional, and sensitively delivered

You’ll be responsible for recording data and sharing stories that demonstrate the difference we can make.

Apply today

If this is for you, we would love to hear from you. Take a look at the full job description, complete the application form and equal opportunities form, being sure to demonstrate how your skills and experience meet the person specification provided. Please give specific examples where relevant. Send your completed application form and equal opportunities form, to The equal opportunities form is optional and will be separated from your application form prior to the selection process.

Applications for this position are now closed.

Your privacy

We welcome your interest in working with us here at the Cystic Fibrosis Trust. In order to review and manage your application, we need to collect certain personal information about you through your application. We are committed to protecting your personal information and being transparent in what we do with it. 

We will only use your personal information as required to manage your application to work with us, or as required by applicable law or regulatory requirements.  

We do ask that you help us monitor our performance on equality by completing the accompanying Equal Opportunities Form which contains no identifiable personal information. Doing so is optional, and any information you provide through this form will be used to provide generalised aggregated reports. It will not affect your application in any way and is kept separately.

In the event your application is unsuccessful, we will retain your information for up to 6 months, before it is disposed of confidentially.  

For more detailed information on your rights and how we use any data you provide us, please see our privacy policy.

Research we fund

We fund research to tackle some of the most pressing issues in CF today. Find out how your donations are making a difference.

What is CF?

Cystic fibrosis, or CF, affects the lungs, digestive system and other organs, and there are over 10,600 people living with it in the UK.

Contact us

Get in touch with us to speak to someone on our Helpline, find out about an event or speak to our Press Team.